For businesses that sell on more than one marketplace
Run every sales channel from one desk.
ChannelDesk brings your orders, stock, revenue and support tickets from Shopify, Walmart, Amazon, Best Buy and Zoho Desk into one place. One login and one bill, instead of a separate tool for each.
Free plan: one connection, no card needed.
A separate bill for every marketplace adds up.
ChannelDesk began inside a business that sold on several marketplaces and answered its customers from a help desk. Each connection had its own portal, and every tool that offered to tie them together wanted a big monthly price of its own.
So they built one desk that reads them all, and kept the price small enough for a small team. That is still the whole idea: fewer tabs, one number for today’s sales, and the customer’s order history open next to their ticket.
Every order from every marketplace, in a single queue.
Shopify, Walmart, Amazon and Best Buy orders land in one list with the channel, the product, the total and where each one is in fulfillment. Filter down to one channel, or see the whole business at once.
- 7, 30 and 90-day views. The free plan shows the last 7 days.
- A shipping view that counts fulfilled, in transit, awaiting and problem orders.
- CSV export of orders and inventory on Pro and Scale.
See what is running low before it runs out.
Stock from Shopify, Walmart and Best Buy sits in one table. Anything out of stock or running low is flagged at the top of your dashboard, so a sell-out becomes a decision rather than a surprise.
- Out-of-stock and low-stock alerts worked out from your live stock levels.
- Snooze an alert for 30, 60 or 90 days and get an email when it is time to look again.
- Archive discontinued SKUs so they stop raising alerts.
APR-LIN-SNDShopify0OutSnooze
BRD-WAL-LBest Buy38LowSnooze
KTL-POV-1Shopify164In stock
The ticket, the customer and their orders, together.
Connect Zoho Desk and your tickets sit beside your sales. Open one and ChannelDesk looks up that customer’s email across your connected stores, so you see what they bought, what it was worth and any earlier tickets before you reply.
- AI-drafted replies that never send themselves. A person reads, edits and approves every one.
- Careful by design. Drafts ask questions before diagnosing and never promise a refund or replacement that has not been confirmed.
- Reply and update tickets from ChannelDesk, written straight back to Zoho Desk.
Best regards, Support Team
Ask your numbers a question in plain English.
The assistant reads your channel figures, recent orders, stock, alerts and tickets, then answers in a sentence or two. Use it for the questions you would otherwise build a spreadsheet to answer.
- Grounded in your data. It looks up your connected channels each time instead of guessing.
- Rule-based alerts run alongside it: stock-outs, low stock, overdue tickets, broken connections, and one channel bringing in 60% or more of revenue.
- Your key or ours. Use your own Anthropic API key or prepaid AI credits. Included with Pro and Scale.
What it connects to, and exactly what it reads.
ChannelDesk only asks your marketplaces for read access. It cannot change your listings, prices or stock. Zoho Desk is the one connection that can write, and only if you allow it, so you can send replies from the desk.
- Keys encrypted at rest
- Connection credentials are encrypted with AES-256-GCM using a separate derived key for each workspace, and decrypted on the server only at the moment they are used.
- Two-factor sign-in
- Authenticator app codes, with backup codes in case you lose your phone.
- Team roles
- Owner, admin and viewer. Invite teammates by email; the number of seats depends on your plan.
- Leave whenever you like
- Owners and admins can export the workspace data from Settings, and the owner can delete the workspace there too.
Priced like one tool, because it is one.
Start free with a single connection. Move up when you add channels or teammates.
For a business selling on a few marketplaces.
- 6 connections
- 90-day history
- 5 seats
- AI insights
- CSV export
For more channels and a bigger team.
- Unlimited connections
- 365-day history
- Unlimited seats
- Everything in Pro
Paid plans are billed monthly through Stripe. The free plan needs no card. AI on Pro and Scale runs on your own Anthropic API key or on prepaid AI credits.
Straight answers.
Something not covered here? Email support@channeldesk.app.
Which channels can I connect?
Shopify, Walmart, Amazon and Best Buy (through its Mirakl marketplace) for sales, and Zoho Desk for support. If you sell somewhere else that has a JSON orders API, the Custom REST API connection can read it without any code.
Can ChannelDesk change anything in my stores?
No. Marketplace connections are read-only: ChannelDesk reads orders, revenue and stock, and never edits your listings, prices or inventory. The only connection that can write is Zoho Desk, and only if you grant it write access so you can send replies and update tickets.
How are my API keys stored?
Encrypted with AES-256-GCM, using a key derived separately for each workspace. They are decrypted on the server only when a connection is used, and they are never included in data exports.
Will the AI reply to customers on its own?
No. It writes a draft for a person to read, edit and approve. Nothing reaches a customer until someone on your team sends it.
Is the AI included in the price?
AI insights and the assistant come with Pro and Scale. They run either on your own Anthropic API key, which you add in Settings, or on prepaid AI credits that you top up in Billing.
How up to date are the numbers?
ChannelDesk syncs your connections in the background, and the dashboard refreshes itself while you have it open.
Can my team use it?
Yes. Invite people by email as admins or viewers. Free includes 1 seat, Pro includes 5 and Scale is unlimited.
What if I want to leave?
Owners and admins can export the workspace data from Settings at any time, and the owner can delete the workspace from the same page.
Bring your channels to one desk.
Connect your first store on the free plan and see its orders, stock and revenue in one place. Upgrade only when you need more.
Start free